Last updated: August 2026
Processing
We prepare orders once payment has cleared. Bank transfer and peer-to-peer payments clear on receipt. Cryptocurrency payments clear on network confirmation.
Packaging and handling
Lyophilised peptides are packed to protect the material in transit and dispatched under conditions appropriate to the product. Storage guidance for each product is shown on its page and on the Certificate of Analysis, and should be followed on arrival.
What ships with your order
Every order includes the Certificate of Analysis for the lot supplied. Each vial is labelled with its lot number, so material and documentation stay matched.
Tracking
You receive a tracking reference by email when your order ships. If tracking has not updated within a reasonable period, contact orders@amino-labs.org and we will investigate with the carrier.
Destinations
The legality of importing research materials varies significantly by country, and customs treatment varies with it. Confirming that the materials you order may lawfully be imported to your destination is your responsibility. We may decline orders to countries where we believe supply would be unlawful.
Customs and duties
Import duties, taxes, and customs charges are the responsibility of the purchaser and are not included in our prices.
Lost or damaged shipments
If your order arrives damaged, photograph the packaging and contents before handling it further, and contact us within 7 days. For shipments that do not arrive, we open a carrier investigation and, once it concludes, replace or refund.
Returns
We accept returns only for unopened items with an intact seal, or for verified shipping damage or misdispatch, raised within 7 days of delivery. Opened vials cannot be returned. Once a seal is broken we cannot verify the storage and handling conditions the material has been through, and we will not resell material whose integrity is unknown.